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Online Renewal Requirements

On-line renewal requires 128-bit encryption capabilities for security reasons. Internet Explorer version 5.5 or higher has such capabilities. Netscape or AOL can also access the site, but if problems are encountered, it is recommended that Internet Explorer be tried.

If you receive an error after clicking the Begin Renewal Process link, this may be because your browser does not have the required level of encryption. The following steps can be taken to correct this problem:

1. Note the version of your operating system (right click on My Computer, select Properties)

2. Note the version of your Internet Explorer (from your browser, click on Help, then select About Internet Explorer)

3. Go to the following website:

http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp

Important: This page has several links on the right-hand side; be sure to select the one appropriate for your versions of both Internet Explorer and Windows. After the installation is finished, be sure to restart your PC.

4. Select “Run this program from its current location.” Click on OK and then Yes.

5. Restart you computer.

Internet Explorer 6.0 Users

If you are using Internet Explorer 6.0 there is a setting that needs to be changed. The renewal application requires that a cookie be put on your computer. Once the renewal is finished the cookie will be removed. There is a setting that will allow your browser to accept our cookie and will not make any other changes to your setting.

  • Open your Internet Explorer
  • Click on Tools
  • Click on Internet Options
  • At the top of this window you have tabs Click on the Privacy tab
  • Click on the Edit button near to bottom of the window
  • Approximately half way down on this window is a text field that states "Address of Web site:" In this field type the following text: https://www.iowalicense.org/IBM/welcome.jsp
  • Click on the Allow button
  • Click on Ok to close any open window. Your computer will now allow our cookie for the renewal program.

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For assistance with any problems you can contact Gail Beebe at 515-281-6933 between the hours of 7:00AM and 3:30 PM M-F, or by email.